The short version
Email hello@assaysecurity.com within 14 days of a charge and we will refund it in full. That applies to your first payment and to any renewal. You don’t need to explain why.
How to request one
Email us from the address on your account, or reply to the receipt Lemon Squeezy sent you. Either works. You can also request a refund directly from Lemon Squeezy using that receipt — Lemon Squeezy is the seller of record for every paid plan, so they issue the money back.
How long it takes
We approve refund requests within one business day. Lemon Squeezy returns the money to the original payment method, which typically takes a further 5–10 business days depending on your bank. Any VAT or sales tax collected is refunded with it.
Cancelling instead
You can cancel a subscription at any time from your billing page. That stops all future charges immediately, and your paid features continue until the end of the period you already paid for. Cancelling is not the same as a refund — if you want the last charge back, email us.
After 14 days
Cancel any time to stop future charges. We’ll still refund you beyond the window if something went wrong on our side — a duplicate charge, a renewal you had already cancelled, or a period where the service didn’t work. Ask us.
Your legal rights
Nothing here reduces any refund or cancellation right you have under the consumer law of your own country. Where that law gives you more than this policy does, it wins. This policy forms part of our Terms of Service, where it appears as section 6.